Tuesday, August 7, 2012

Tales from the Field, Volume I


We decided we needed a fun post! Sooo, we compiled some of our stories from our research and have provided them here for your entertainment. Enjoy.

-After weeks and numerous conversations with the same contact about their company's location and setting up a meeting, someone else answered the phone, cursed out Kyla in Chinese and hung up. I guess persistence does not always pay off :)

-In the middle of an interview, the contact sees the word “Chinese” on our interview form, entirely shuts down and tells us he needs to leave immediately. He then gets in his car, from which he emerges and returns inside the moment we leave. We'd like to know what he thought we were talking about the 30 minutes BEFORE his eye caught the word “Chinese”!

-Numerous times, we've shown up at a factory unannounced and received VIP treatment, full tours, and meals. Sweet deal!

-One of the sites had amazing coffee. Mollie doesn't drink coffee but drank three cups. We went back to the site twice just to get more :)

-We drove up to an unmarked building that the locals claimed was the right place only to see all the employees being patted down and searched while exiting the building for lunch. That's not intimidating!

-We watched a television manufacturing company put the televisions together with hot glue guns. Yes, your TV is held together by the same thing as my sixth grade Halloween costume.

-At one place, the products they were assembling were sourced from a Chinese company, made in Kenya, and had the tagline “Japan Quality” on the front.

-Chinese women all wear crazy outfits to work. Examples include big pouffy prom-like dresses with tennis shoes, neon men's t-shirts with skinny jeans and high heels with rhinestones, purple track-suit with lime green shirt, and a bedazzled Minnie Mouse T-shirt. Yes, these are your working professionals here in Kenya.

-One evening we had a lengthy discussion on infidelity with Kenyan business men. Apparently it's still ok for men to cheat. In fact, it is a surprise if someone doesn't. But women can't cheat because who would they cheat with? Though entertaining, we did not maintain a culturally sensitive composure for long in that conversation.

-Getting hung up on is a way of life. If they answer the phone in Chinese and you respond in English, click. If they answer in Swahili and you respond in English, screech and click. If they answer in English and you respond in English, often click. Kyla's patience on the phone is admirable.

-Most of the time, even if you know where something is supposed to be, you cannot find it. Maps have few street names and streets have even fewer listed. Buildings, particularly Chinese ones, have no signs or indication that they are a company at all. We spend a lot of time going in circles. No wonder we are called mzungus :) [mzungu is the term for white foreigners, but derives from the word kisunguzungu, meaning to go in circles/be dizzy.]

-Trying to get into contact with people a SECOND time, after you've talked to them once and they told you to call back, is a test of will. Nine times out of ten they get a new SIM card and their phone magically is no longer in service.

-Being misled several times about the location of company headquarters is fun. Though we feel silly when we show up and no one knows what we are talking about, we're onto you. And we will find you.

-We wear the same clothes every day. We only brought one set of formal business attire. So, in every interview, even if we meet more than once, we look exactly the same. Don't worry, we air-out our clothes in the shower at night before putting them back on in the morning!

-We are not likely targets for theft, despite carrying around a computer, because our bags are all held together by dental floss and gorilla tape. But we do look bad-ass!

-The excitement one feels when the phone suddenly picks up after weeks of ringing out or being busy or powered off is equivalent to winning the lottery. Perhaps an exaggeration, but not by much!

-A typical phone conversation follows this pattern on our side: “We are students,” “From the London School of Economics,” “We are in Nairobi,” “Yes, doing research” “No, we're not in London. We're in Nairobi,” “We go to school in London.” “No, we are American. We go to school in London.” “We are researching Chinese companies in Kenya.” “Yes, Chinese companies.” “No, this is for academic purposes only. We are students.” “Yes, we are in Nairobi and we would like to set up a meeting with someone about our research” “Yes, is there a person we could meet? Maybe in PR or marketing? Or sales? Or administration?” “We are looking at basic economic data, such as current projects, number of employees, and that sort of thing” “Would it be possible to arrange a meeting?” “Oh yes, you are very busy. We will be very fast.” “We are just students, it will not take much time.” “Yes, we can call back tomorrow when the boss is in. What time should we call?” “Ok, who should we ask for?” “Thank you XXX, we will talk to you tomorrow.”

Or with non-English speakers: “Hello? (In Chinese) Hello? Yes, do you speak English? (About 3 times out of 5 there is a hang up right here, requiring call back, sometimes a day or two later as they won't answer our number) No? No problem. We are students, from London. We are doing research, can we talk to your company? Yes, its ok, if they don't speak English. Yes, its ok if they are Kenyan. Yes, I can call tomorrow. Yes, I can email you. Yes, I can call your Kenyan staff. What is their number?” Then the conversation above ensues on the second phone call.
Or the time Kyla got someone who only spoke Swahili, panicked, hung up the phone and now won't take our calls. Mollie is going to try that number again in a few days.

-One time after telling someone on the phone we were doing research, they responded with “So you want a job?” Yes, if you are offering, I'll take a job AND my research information!

-We talk to almost every Asian person we meet on the street, 30% of which turn out to be very nice Koreans. We have more invites to Korean restaurants than we know what to do with!


-Chinese corporate email addresses are fun: coolguns@XXX, 25639573840@XXXX, kin4628465@XXX, patnditch2002@XXX, chengyesno@XXX...

-All-time favorite email address is the Chinese Embassy in Kenya: chinaembassykenya@gmail.com. Yes, the Chinese embassy uses gmail, too! Interesting since gmail is blocked in China...
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Alright, that's enough fun for one evening. I'm sure we will have more stories as the weeks progress. Hope you aren't too bored with our play-by-play of factory visits! Thanks for reading!

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